Start by marking “Employees First, Customers Second. I believe in 'Employees first' approach and this book confirmed my understanding. Employee First, Customer Second. Employees first customers second hrsangam 'Employees first customer second' by Mr.Vineet Nayar. One small idea can ignite a revolution. One such idea — putting employees first and customers second — sparked a revolution at HCL Technologies, the IT services. Employees First A Handbook. Sample. Tasked with providing uncomplaining assistance to their customers 24/7. as the recent protests by Walmart employees show.
Turning Conventional Management Upside Down by Vineet Nayar — Reviews, Discussion, Bookclubs, Lists. MORE THAN 1. 00,0. COPIES SOLDOne small idea can ignite a revolution just as a single matchstick can start a fire. One such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services giant.
Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar. Without Unorthodox Thinking, There Can Be No Cultural Transformation.
Employees First, Customers Second. putting employees first and customers second - sparked. PDF indicates that you would like to purchase and download a.
In this candid and personal account, Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must. MORE THAN 1. 00,0. COPIES SOLDOne small idea can ignite a revolution just as a single matchstick can start a fire. One such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services giant.
- Employees FIRST Customers SECOND A book review session by Shashikanth Jayaraman Zonal HR Manager. 'Employees first customer second' by Mr.Vineet.
- 5 6 Does “Employees First” Work? When HCL Technologies embarked on the “Employees First” journey in 2005, shifts in the IT services market had left the.
In this candid and personal account, Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest- growing and profitable global IT services companies and, according to Business. Week, one of the twenty most influential companies in the world.
Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: • Creating a sense of urgency by enabling the employees to see the truth of the company’s current state as well as feel the “romance” of its possible future state• Creating a culture of trust by pushing the envelope of transparency in communication and information sharing• Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone• Unlocking the potential of the employees by fostering an entrepreneurial mind- set, decentralizing decision making, and transferring the ownership of “change” to the employee in the value zone. Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self- propelled engines of change.
Employee First Customer Second. Employee First, Customer Second (EFCS) is a radical new philosophy of HCL Technologies. Through this philosophy the aim was to create a unique employee organization, drive an inverted organizational structure, create transparency and accountability within the organization, and encourage a value driven culture. For more information.